Terms and Conditions of Use
General Conditions
Identification: frutosdevettonia.com is a domain owned by Frutos de Vettonia, CIF: B-84162262, with its registered address at Carretera de la Estación 25, 06480 Montijo, Badajoz (Spain).
Phone: +34 924 45 90 56 /
Email: info@frutosdevettonia.com
Content and Information Provided
frutosdevettonia.com reserves the right to modify the commercial offer presented on this website (including changes to products, prices, promotions, and other commercial and service conditions) at any time. frutosdevettonia.com makes every effort to provide the information contained on this website accurately and without typographical errors.
In the event that such an error occurs, which is entirely beyond the control of frutosdevettonia.com, it will be corrected immediately. If a typographical error appears in any of the displayed prices and a customer makes a purchase decision based on that error, frutosdevettonia.com will inform the customer of the error, and the customer will have the right to cancel the purchase at no cost.
Regarding images, due to the constant changes in both format and products, discrepancies may occur between the displayed image and the actual product. These discrepancies will be corrected as soon as possible.
If the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase at no cost.
The products offered on this website are intended for final consumers in accordance with the terms and conditions established by Retail Trade Law.
Sales System
To make a purchase, the user can choose from several ways to place their order:
Online via the “shopping cart” on the website.
By phone by contacting customer service at: +34 924 45 90 56
By email at: info@frutosdevettonia.com
Applicable Taxes
The prices of the products displayed on the website www.frutosdevettonia.com include Value Added Tax (VAT), where applicable. Purchases to be delivered within the territory of any of the European Union member states will be subject to VAT. Purchases to be delivered to non-EU countries, or to the Canary Islands, Ceuta, or Melilla, will be exempt from VAT, but may be subject to additional surcharges and taxes depending on the destination country or tax jurisdiction.
Payment Method
When placing an order, the customer may freely choose to pay for their purchases by bank transfer, PayPal, credit cards via the secure Banco Sabadell gateway (the accepted card types will be indicated at the time of payment), cash on delivery (only in Spain, and it is mandatory to provide a valid phone number to frutosdevettonia.com), or cash payment for orders collected at the FRUTOSDEVETTONIA premises at:
Carretera de la Estación 25, 06480 Montijo, Badajoz (Spain)
Phone: +34 924 45 90 56
Email: info@frutosdevettonia.com
In certain cases, and to prevent possible fraud, frutosdevettonia.com reserves the right to request a specific payment method from a customer if the buyer’s identity cannot be reliably verified. All information exchanged between the customer and frutosdevettonia.com, including payments, is transmitted via a secure server (SSL) to ensure the security of all transactions.
Shipping Method, Costs, and Delivery Time
The customer may select the shipping method from the options available for their delivery area. It should be noted that delivery times, service quality, delivery location, and cost will vary depending on the chosen shipping method. frutosdevettonia.com ships orders to its customers through various reputable national and international courier companies.
The delivery date to the customer’s address depends on the availability of the selected product and the delivery area. Shipping times are available in the Delivery Conditions section on our website. Before confirming an order, the customer will be informed of the shipping costs and delivery times. Delivery times may be affected by extraordinary incidents with the carrier or by difficulties in delivering the merchandise.
We do not ship outside mainland Spain due to increased shipping costs. However, customers may contact our department to request a proforma invoice for their order including shipping before making an online purchase.
Customer Obligations
The customer of frutosdevettonia.com agrees at all times to provide truthful information in the user registration or order forms and to keep it updated at all times. The customer also agrees to accept all provisions and conditions set forth in these General Terms and Conditions of Sale, understanding that they reflect the best effort to fulfill the requested order.
The customer must provide a delivery address where the order can be received within the standard delivery hours (Monday to Friday from 09:00 to 20:00). In the event that the customer fails to meet this obligation, frutosdevettonia.com will not be responsible for any delay or inability to deliver the requested order.
Security and Confidentiality
frutosdevettonia.com guarantees security and confidentiality in all communications with its customers. Purchase process data is stored in a database designed for this purpose. frutosdevettonia.com ensures the protection and confidentiality of personal, residential, payment, and any other data provided by its customers in accordance with the provisions of the Spanish Personal Data Protection Act (Ley Orgánica 15/1999, of December 13).
All data provided by our customers to frutosdevettonia.com or its employees will be included in an automated personal data file created and maintained under the responsibility of frutosdevettonia.com. In compliance with the provisions of Ley Orgánica 15/1999, customers of frutosdevettonia.com may, at any time, exercise their rights of access, rectification, cancellation, and opposition regarding their personal data by notifying FRUTOSDEVETTONIA in writing at:
Carretera de la Estación 25, 06480 Montijo, Badajoz (Spain)
Phone: +34 924 45 90 56
Email: info@frutosdevettonia.com
If the provided data is associated with a purchase, Spanish law requires us to retain it for at least five years, so it cannot be deleted or rectified, even if requested by the customer.
Governing Law
The parties submit, at their choice and waiving any other jurisdiction, to the courts and tribunals of the buyer/user’s domicile for dispute resolution.
In any case, FRUTOSDEVETTONIA’s registered office is:
Carretera de la Estación 25, 06480 Montijo, Badajoz (Spain)
Phone: +34 924 45 90 56
Email: info@frutosdevettonia.com
If the buyer resides outside Spain, both parties expressly waive any other jurisdiction and submit to the courts and tribunals of Extremadura, Spain.
Guarantees
In the case of defective products, frutosdevettonia.com will, as appropriate, proceed with repair, replacement, price reduction, or contract termination, all free of charge to the consumer. frutosdevettonia.com is responsible for non-conformities manifested within two years of delivery, in products subject to this rule. The consumer must notify frutosdevettonia.com of the non-conformity within two months of becoming aware of it.
Additional Payments
frutosdevettonia.com commits not to charge the consumer for any additional payment without explicit consent. If such a charge occurs, the consumer has the right to a refund.
Payment Method Fees
frutosdevettonia.com commits not to charge consumers for using certain payment methods beyond the actual cost incurred by frutosdevettonia.com for those methods.
Customer Service
frutosdevettonia.com provides an information and customer service line at +34 924 45 90 56, Monday to Friday from 10:00 to 14:00 and 16:00 to 19:00, or via the Contact section of the website. Complaints and claims are documented with an identification code and a written receipt, in paper or any durable format. Claims will be addressed as soon as possible, and in any case within a maximum of one month from submission, guaranteeing direct personal attention, with complementary technical means if necessary.
Call Costs
The customer may contact frutosdevettonia.com via phone at +34 924 45 90 56 regarding the contract. The call cost will be the basic rate, meaning the ordinary cost of the call without additional charges benefiting frutosdevettonia.com.
Electronic Invoice
frutosdevettonia.com provides consumers with paper invoices at no extra cost. Electronic invoices may also be issued if the consumer expressly consents.
Delivery
If frutosdevettonia.com fails to deliver within the agreed time, the consumer may set an additional period for delivery. If delivery still does not occur, the consumer may terminate the contract.
Transfer of Risk
Risk of loss or damage passes to the consumer when the goods are in their possession or that of a third party designated by the consumer, other than the carrier. The consumer is exempt from responsibility for loss or damage during shipping.
Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 calendar days without justification. The period expires 14 days after the consumer or a third party (other than the carrier) takes possession of the goods.
To exercise the right of withdrawal, the consumer must notify FRUTOSDEVETTONIA in writing at:
Carretera de la Estación 25, 06480 Montijo, Badajoz (Spain)
Phone: +34 924 45 90 56
Email: info@frutosdevettonia.com
Notification can be made via an unequivocal statement (e.g., postal letter or email). To meet the withdrawal deadline, it is sufficient to send the communication before the period expires.
Consequences of Withdrawal
Upon withdrawal, all payments received, including delivery costs (except additional costs due to a delivery method chosen by the consumer other than the least expensive standard delivery) will be refunded within 14 calendar days from notification of withdrawal. Refunds will be made using the same payment method unless otherwise agreed, without any cost to the consumer. Refunds may be withheld until the goods are returned or proof of return is provided, whichever comes first.
The consumer must return or deliver the goods to:
FRUTOSDEVETTONIA, Carretera de la Estación 25, 06480 Montijo, Badajoz (Spain)
Phone: +34 924 45 90 56
Email: info@frutosdevettonia.com
Returns must be made within 14 calendar days of notifying withdrawal. The consumer bears the direct cost of returning the goods. The consumer is only responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Privacy Policy
frutosdevettonia.com commits to using customer data only to provide services. Information will only be shared with companies involved in service provision, such as shipping companies, and will never be sold to third parties.
frutosdevettonia.com will only send newsletters and offers that may be of interest.
All customers have the right to access, rectify, and delete their data. Customers may also opt out of any advertising at any time via the contact form.
Cookie Policy
frutosdevettonia.com collects and processes cookies in compliance with Article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce.
Cookies are stored on the user’s device to improve usability, understand browsing habits, and obtain statistical information. For existing customers, cookies may also serve for identification when accessing service management tools.
This policy applies to users who voluntarily visit the website, complete forms, access client tools, or use any other service that involves communication or access to data by frutosdevettonia.com.
Types of Cookies
By Ownership:
First-party cookies: managed directly by frutosdevettonia.com
Third-party cookies: managed anonymously by a third party for statistical studies
By Purpose:
Technical/Personalization cookies: facilitate navigation, restricted access, and service customization
Analytics/Advertising cookies: track visits, user trends, improve service, and manage ad spaces (e.g., Google Analytics)
By Duration:
Session cookies: collected during website access
Persistent cookies: stored for a variable period depending on purpose
Users can configure their browsers to block or disable cookies. Withdrawal of consent requires deleting stored cookies. Browser configuration instructions:
frutosdevettonia.com will update this policy whenever cookie configuration or usage changes, publishing the updated version on the website.
Data Usage for Purchase and Marketing
Customer data is used for purchase processing and maintaining a purchase history to track shipments and past purchases. Data may also be collected anonymously for marketing and optimization using eTracker technology (www.etracker.de). Usage profiles are created from this data under a pseudonym. Data is not used to personally identify users or combined with personal data. Consent for data collection and storage can be revoked at any time permanently.